PlayStation Error Database
Find fixes for PS4 & PS5 error codes
Search our comprehensive PlayStation error database. Get step-by-step solutions for CE, NW, SU, and other common errors onPS4&PS5.
CE-100005-6MajorCannot Read Disc
The PS5 cannot read the inserted disc. This affects both game discs and Blu-ray movies.
CE-107520-5MajorCannot Start Game or App
The PS5 cannot start the selected game or application.
CE-107857-8CriticalPS5 System Software Error
A system software error has occurred on your PS5. This may require a system update or repair.
CE-107928-7MajorGame cannot download due to error
A PS5 game or update stopped downloading and cannot resume.
CE-108255-1MajorPS5 Game or App Crashed
The PS5 equivalent of CE-34878-0. A game or application has crashed unexpectedly.
CE-108862-5MinorPS5 Storage Full
Your PS5 does not have enough storage space to complete the operation.
CE-108889-4MinorSystem software needs updating
These two codes prompt you to install the latest system software. Outdated firmware can prevent games or features from running.
CE-30005-8CriticalCannot Access System Storage
The PS4 cannot access the internal hard drive. This is a serious storage error.
CE-32869-8MajorDatabase corrupted / could not start application
Indicates the PS4's application database is corrupted; games or apps may refuse to launch.
CE-32894-6MajorConnection to server lost
Indicates the PS4 lost connection to the game server, PSN or your internet service provider.
CE-34305-5MajorFailed to read information from HDD
The PS4 can't read data from its internal hard drive. It may show a "Cannot access system storage" message.
CE-34878-0MajorApplication Crashed
This is the most common PS4 error code. It indicates that the game or application you were using has crashed.
CE-35694-7MajorCannot Connect to PlayStation Network
Your PS4 cannot connect to PlayStation Network services.
CE-36329-3CriticalSystem Error - Hardware Issue
A system error has occurred indicating a potential hardware problem.
CE-37700-7MinorDownload canceled – content not available
The PS4 cancels a download because the content is no longer available or your license cannot be verified.
NP-102946-2MinorPlease install latest update file
These PS5 codes appear when a game or app requires a newer version of the console's system software.
NP-31952-0MinorNetwork connection timed out
The network connection timed out during online play or downloads, often due to an unstable connection.
NW-102308-4MajorPS5 Network Connection Failed
The PS5 cannot establish a network connection. This affects all online features.
NW-102636-8MajorConnection to PlayStation timed out
The PS5 could not connect to PSN within the allowed time limit. Online features, downloads and updates are unavailable.
NW-31297-2MajorCannot Connect to Wi-Fi Network
Your PS4 cannot connect to the Wi-Fi network. This is a common network connectivity error.
NW-31456-9MinorConnection to Server Timed Out
The connection to the server has timed out. This usually affects online gaming or downloads.
WS-116331-5MajorAccess to PSN temporarily suspended
Your account cannot access PlayStation Network; this usually indicates a temporary suspension.
WS-37397-9MajorConnection Error - PSN Services
There was an error connecting to PlayStation Network. This may affect sign-in and online features.