Major Error
CE-107928-7Game cannot download due to error
A PS5 game or update stopped downloading and cannot resume.
What Causes This Error?
This error is caused by:
- Network interruptions
- Corrupted download data
- Temporary server bug
How to Fix It
Resolve the download issue:
- Highlight the game on the home screen, press Options, and choose Delete to remove the incomplete file
- Re-download the game or update
- Test your Internet connection and power cycle your modem/router
- If the error persists, try downloading at a later time (it may be a server issue)
When Does This Error Appear?
Appears when downloading a new game, update or patch; the progress bar may freeze before the error is displayed.
Additional Troubleshooting
- Ensure your PS5 system software is up to date
- Sign out and back in to PSN
- Some users fix the bug by restarting the console or waiting for Sony to address server-side issues
- Check PSN status page for any ongoing server issues
Related Errors
Frequently Asked Questions
Is this related to storage being full?
Unlikely; storage errors use other codes. Verify you have space, but the main issue is corrupted download data.
Will deleting the game delete my save?
No; saves are stored separately.
Why can't my PS5 download with CE-107928-7?
CE-107928-7 occurs when a PS5 game or update stops downloading due to network interruptions, corrupted download data, or temporary server issues.