Major Error
WS-116331-5Access to PSN temporarily suspended
Your account cannot access PlayStation Network; this usually indicates a temporary suspension.
What Causes This Error?
Suspension causes include:
- Terms-of-Service violations
- Unpaid charges
- Suspicious activity
- In some cases, PSN outages can also trigger this error
How to Fix It
Address the suspension:
- Attempt to sign in from another device or the PlayStation App
- Check your email for a message from Sony; it will state the reason and length of the suspension
- If the account is not suspended and the error coincides with a network outage, wait until PSN services are restored
When Does This Error Appear?
Appears during sign-in when the account is suspended or when PSN experiences problems.
Additional Troubleshooting
- Reset your network equipment and test the connection
- Check the PSN status page; general outages sometimes trigger this code even if accounts are in good standing
- Check your email for messages from PlayStation Support
- If suspended, follow the appeal process outlined in Sony's email
Related Errors
Frequently Asked Questions
Can I appeal the suspension?
Yes; follow the instructions in Sony's email to contact support.
Will creating a new account solve the issue?
It may allow access, but any purchases or progress tied to your original account remain inaccessible until the suspension ends.
What does WS-116331-5 mean?
WS-116331-5 indicates your PSN account access is temporarily suspended, usually due to Terms-of-Service violations, unpaid charges, or suspicious activity.